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Can someone recommend a knowledgebase tool - that’s good for SEO as well?

I want to start documenting features to answer repeated questions, but hoping that it leads to some marketing as well.

author Sanat Hegde

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12 Answers

You can use notion and then connect that with http://userdesk.io|userdesk.io from Luca Restagno (ikoichi on Twitter). Then it will automatically answer your user questions.

writen by Tiago Ferreira

I don’t use notion do the (sub-domains?) sites show up on Google?

writen by Sanat Hegde

hmm, good question. Luca Restagno (ikoichi on Twitter) do they?

writen by Tiago Ferreira

Once you’ll have the knowledge base, you can train the Chatbot with the sitemap of it 😊

writen by Luca Restagno (ikoichi on Twitter)

I don’t get the question about sub-domain? yes, the show up on Google

writen by Luca Restagno (ikoichi on Twitter)

I’ve never used a knowledge base product, but those I know are: • BannerBear uses Help Scout • Crisp has also a knowledge base product • Help Kit is an indie product, you write the content in Notion

writen by Luca Restagno (ikoichi on Twitter)

Hey Sanat Hegde I have used <https://www.helpscout.com/knowledge-base/|Help Scout knowledgebase> product, they have a toggle on each article if you want to list on Google or not… I found this useful as we listed our evergreen stuff but we didn’t list temporary stuff (e.g. something to do with a promotion or offer that had an expiry, it was also all our pandemic pivot stuff). As a product it was pretty basic, it’s a bit silly to pay for that as a solopreneur but it made sense with my business size (and multiple contributors etc) at the time. If I was doing it again today I would look at Notion, the editor is way nicer and better linking etc. I believe you can set up sub domains and presumably list on google but I haven’t looked at the specifics

writen by Owen

that’s very interesting Owen I know that also Bannerbear is using Help Scout. Do you think it could be better?

writen by Luca Restagno (ikoichi on Twitter)

Luca Restagno (ikoichi on Twitter) I suspect they are probably using one of the other products in HelpScout’s offering - I think their Mailbox and Live chat features are quite popular (I’ve seen on many websites), and they were early in those spaces too… the help centre sorts comes in as a bundle with, and in that case it probably makes sense as they all integrate/talk-to each other… For anyone that’s a bit technical Notion is 100x better

writen by Owen

I think it’s time I dive into Notion. Will start there - and then figure out how to make them public.

I’m inclined to use http://feather.so|feather.so another indie product - which http://Testimonial.co|Testimonial.co uses as well for https://testimonial.to/resources

It’s an added expense.. but will give me the ability to see why everyone keeps raving about Notion :upside_down_face:

writen by Sanat Hegde

Feather is for blogging, for a knowledge base based on Notion you can use Help Kit (another indie product)

writen by Luca Restagno (ikoichi on Twitter)

I wanted some SEO out of the help docs as well. Isn’t a knowledge base just blog articles listed in categories.

writen by Sanat Hegde

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