SaaS developers, if you notice that there is a bug that has affected several users, how do you deal with information about the fix?

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SaaS developers, if you notice that there is a bug that has affected several users, how do you deal with information about the fix?

• Do you inform the affected users about the fix by email?

• Do you announce the issue and the fix publicly on Twitter or elsewhere?

• Or do you just silently move on?

And what is the best practice in this regard?

author Aidas Bendoraitis

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6 Answers

Depends on how big the bug is. Often just fix and move on.

writen by WBE User

My bug was critical, and could have affected around 3 new users.

writen by Aidas Bendoraitis

New users, honestly, I wouldn’t reach out to. I just consider them lost leads unless they’re in the newsletter list and then I would announce it via that

writen by WBE User

If the users complained or you know they must have noticed: send an email with apologies, explanation and that you fixed it. If somebody made it public, also publish the email’s text somewhere. Else: just move on